Piguet Galland unveils the results of its 2025 Client Experience Survey

Piguet Galland & Cie SA is pleased to unveil the results of its 2025 annual client experience survey, conducted among more than 2,200 clients in collaboration with nexa Consulting.

This new edition is based on two benchmark indicators: the Net Promoter Score (NPS) and overall satisfaction (CSAT), providing an in-depth and complementary view of the experience lived by the Bank’s clients.

A high 2025 NPS, reflecting a lasting relationship of trust

With a Net Promoter Score (NPS) of 66, the 2025 survey confirms a very positive momentum.
The NPS measures clients’ willingness to recommend the Bank to others, based on the following question:

‘On a scale from 0 to 10, how likely are you to recommend Piguet Galland Bank to a friend or colleague?’

A score of 66 places Piguet Galland at a particularly high level, reflecting a strong proportion of promoters and a lasting commitment to the quality of the relationship, the availability of advisers and the Bank’s personalised approach.

Exceptional overall satisfaction: 9.23 / 10

A major addition to the 2025 report, the Customer Satisfaction Score (CSAT) now complements the analysis of the client experience by measuring overall satisfaction.

This assessment is based on the following question:

‘Overall, on a scale from 1 to 10, how satisfied are you with Piguet Galland Bank?’

The results point to a particularly positive client experience, with an average satisfaction score of 9.23/10 and 95% of respondents awarding a score between 8 and 10.

The pillars of the Piguet Galland experience further strengthened in 2025

The report notably highlights:

• Very high levels of trust in advisers, with scores close to 10 for expertise, listening skills and the ability to understand clients’ needs.
• Smooth interactions, whether for opening a banking relationship, requesting documents or during advisory meetings.
• A well-regarded e-banking service, particularly for its perceived security and speed of access.
• Strong engagement levels, measured by the frequency of exchanges on portfolio performance and investment solutions.

A commitment to continuous improvement

For Piguet Galland, this annual survey remains an essential active listening tool. It helps identify strengths recognised by clients while guiding areas for improvement in the years ahead. Commenting on the survey results, Olivier Calloud, CEO of Piguet Galland, stated:

‘An NPS of 66 and a satisfaction score of 9.23 out of 10 are not just strong results; they demonstrate that our ambition, to reinvent private banking around listening, trust and real usefulness, meets our clients’ expectations. Their satisfaction lies at the heart of our business model and is the compass that guides every one of our decisions.’