I get the error ‘Your account is no longer usable...’ when I try to connect to the eBanking. What should I do?

Here are the steps to follow if you receive the error message "Your account is no longer available. Please contact your advisor":

1. Contact your advisor so that you can try to connect again.
2. Follow your advisor's instructions to register once more to the app. In most cases, you will need to follow these steps:

• Click on the registered identifier to enroll again:

3. Follow the same steps as for your first connection to the application:

• Enter your identifier:

• Enter your password:

• Enter the SMS code you received:

• Set your PIN code for future connections:

You are now logged in !