Exclusive Interview with Michèle Luyet at the London Stock Exchange

As part of the ceremony for the Best Swiss Private Bank 2024 award presented by International Banker, Michèle Luyet, Chief Operating Officer of Piguet Galland, was invited to speak on the prestigious stage of the London Stock Exchange.

During this interview, Michèle Luyet shared her strategic vision, addressing key themes such as digital transformation, the use of artificial intelligence, corporate social responsibility (CSR) strategy, and the bank’s financial performance.

🎥 The official video of the interview is now available 
 Watch the full interview

A standout excerpt from the interview: the importance of an omnichannel client experience

“The new version of our mobile platform and e-banking platform was first and foremost about redefining the client digital journey and strengthening, like you mentioned, our omnichannel communication. What we want is to have more interaction with our clients and to interact much more easily with our clients. And I really think that a mobile channel is key and essential for, even for a private bank like we are. If we want to better serve a new generation of clients, the new generation of clients, those new young entrepreneurs or the children of our existing clients who, which are, they are, I would say, digital native. And they expect to have the same high-touch, personalized experience online as they do in person. That’s really important. And it’s not only having the same in-person service. They also want to have the whole relationship with the bank connected to them.”
— Michèle Luyet

This approach highlights Piguet Galland’s commitment to combining excellence in personalised service with technological innovation, in order to meet the expectations of an increasingly connected clientele.

A forward-looking bank

Through this interview, Piguet Galland demonstrates that digital innovation and social responsibility are at the core of its development strategy. The substantial investment in talent, IT infrastructure and AI tools confirms its ambition to build a resilient, agile, and sustainable bank.

Relive the official award ceremony

In addition to the interview, relive the official moment when Piguet Galland was honoured with the Best Swiss Private Bank 2024 award.
🎬  Watch the award ceremony

We would like to thank International Banker for this recognition, and for the unique opportunity to showcase our vision.